Orders will be processed in the order the are received and always, as quickly as possible! Timeline is estimated and can change without notice. Estimation is based off your order size and our current order volume. Changes to your design/order will effect the completion date.
Due to the COVID-19 pandemic and the safety guidelines surrounding this new normal, our response times and production times can be delayed. With supply lines in flux, we are processing on a slighly slower schedule. As always, our products are Made-To-Order.
Standard Orders WITH NO Personalization:
No digital proof is sent.
Processing time is 1-3 business days of purchase.
Shipping times are dependent on your chosen shipping method and location. Please see the Shipping Section.
Standard Orders WITH Personalization:
You'll receive a Digital Proof within 1-3 business days of Purchase.
After your approval, processing time is currently between 1-3 business days.
Shipping times are dependent on your chosen shipping method and location. Please see the Shipping Section.
Custom Orders and Bulk Orders ( > 10 of the same item):
The timeframe of the Digital Proof varies depending on the amount of revisions. Typically it's between 1-3 business days of purchase.
After your approval, processing time of Custom Orders is currently between 1-3 business days unless you're advised differently.
Bulk order processing times will be communicated with you and typically are 3-7 days.
Shipping times are dependent on your chosen shipping method and location. Please see the Shipping Section.
If you have a custom order request that falls sooner than our estimated production time that requires expediting-- please call us instead of emailing to expedite the submission of your order. We may not get to / see your email in time!
Free Shipping on orders within US & Canada (Excluding Alaska & Hawaii) and use Regular Mail. This mail is UNTRACKED. These time frames are NOT GUARANTEED, as factors such as weather, the COVID-19 pandemic, and mail volume can affect delivery.
Canadian Orders: 2-5 Business Days EST Shipping Time. United States Orders: 4-8 Business Days EST Shipping Time. Internation Delivery (Tracked Delivery Only): Times Vary, but typically between 10-18 business days. (many times much sooner)
You can checkout with with Expedited Delivery as an extra fee. Expedited delivery is tracked, and you will be provided with a tracking code.
Please contact us via phone if you do not see the right delivery service for you during checkout and need sent faster and we'll try and accomadate you.
Pick Up Orders (Only in the Toronto, Canada Area)
We will call you as soon as your order is ready for pick up.
If you do not answer, we will leave a message if possible.
We will then email if we were not able to reach you via phone.
We do include a special Bonus for all Pickup Orders. Please inquire for details if we don't reach out about it.
A digital proof is a computer generated file that will be rendered for you based off the exact customization requested on your order. Once you have placed a custom order with us, the digital proof will be sent via email or instant message (following our current estimated production timeline) for your review and approval. APPROVAL is required before we will proceed to producing your custom items.
We gladly welcome custom artwork if it meets a few specific file requirements. We'll ask to review the design first to ensure that it is a project we can take on and that it is compatible with our procedures.
Please contact us with the proposed design in the requested format or what you have and we'll let you know if it can be done!
Specifications for custom graphic engraving & laser cutting (must meet all 3 for the best quality):
Plain Black & Plain White (no grey scales or additional colors). Original artwork file type: ai or svg
*An additional fee may apply depending on the size and complexity of the design.
Note: Any pixelation/ blurriness shown in the provided artwork will reflect onto the final product. Any thin lines may not show at all (if engraving) or will be very fragile (if laser cutting). By submitting a personal design you are agreeing to the quality as provided.
Please reach out by email, or call us at (416) 900 - 9300.
For all questions regarding shipping, or problems with your order please contact: support@framed.design For all other inquiries, please contact sales@framed.design.
All Free Shipping IS UNTRACKED. Please reach out to support@framed.design if you don't receive your shipment. Please allow for the processing/shipping times as stated above before calling.
Any expedited or international (non US & Canada) shipping is tracked and you should provided with a tracking number upon checkout. If you do not receive your tracking number please reach out to Support (support@framed.design) or call (416) 900 - 9300.
